About this Data Protection Policy
This policy sets out what the categories of personal information we may collect from you when you use the Website as well as how we process that personal information.
If you have any questions about this policy or do not agree with it, please contact us by clicking here before using the Website. We may amend this policy from time to time, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This policy is effective from 25 May 2018.
By using any part of the Website or providing personal information to us, you consent to us processing your personal information as set out in this policy.
Incorporation by reference
This policy incorporates the following provisions (and their subordinate provisions) of the Terms by reference:
- Interpreting these Use Terms;
- Your privacy; and
- Documents and notices.
The provisions incorporated into this policy from the Terms must be read as being applicable to this policy, to the extent doing so does not materially change their meaning. To the extent the provisions of this policy conflict with the Terms, the provisions of this policy will prevail to the extent of the conflict.
The defined terms in the Supplementary Glossary in the policy have specific meanings in the context of this policy and shall be interpreted in accordance with the principles set out in the Terms.
Personal information we collect from you through the Website
Personal information you volunteer or which we collect indirectly
In general, you may navigate the Website without directly providing us with any personal information. Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the Website and the web pages viewed. We use this information to measure Website use and to improve its contents. However, additional services may be only available if we have certain information about you.
We may collect the following personal information from you:
- Information about the Appency Service components you express an interest in or may purchase from us;
- Your name and contact information, including email address and company details which you may submit to us when you interact with the Website;
- Information about your location or similar location based information;
- Information regarding your personal or professional interests, opinions, demographics, experiences with the Appency Service and contact preferences in order to provide you with further correspondence about the Appency Service.
Intercepted and monitored Electronic Communications
We may implement systems designed to intercept and monitor your communications with us and/or Appency’s Associates, to the extent permissible by law in the course of the carrying on of business and for the purpose of monitoring or keeping records of direct and indirect communications.
You agree to this.
Personal Information we collect Automatically
When you use the Website, we automatically receive and record information from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. This information is stored in our server logs.
We only use this data in aggregate form and we may provide this aggregate information to Appency’s Associates about how you, our customers, collectively, use the Website, so that Appency’ Associates may also understand how users make use of the Website.
We use Marketing and Google Analytics cookies on our site to enable us to track visitor behavior and measure site performance. This helps us to improve the way our site works, for example, by ensuring that visitors can find what they are looking for easily..
More information about Google Analytics cookies can be found at:
More information on the individual cookies we use and the purposes for which we use them is set out below.
We are committed to ensuring that your information is kept secure. In order to prevent unauthorised access or disclosure we have put in place physical, technical and administrative measures to safeguard personal information we collect though the Website. We use encryption when collecting or transferring sensitive personal information or other information.
We may link to other websites which are not within our control. We will not be responsible for the protection of any personal information which you provide to 3rd Parties. You should exercise caution and view privacy statements applicable to 3rd Party websites or services.
What we do with personal information processed through the Website
We use your personal information for the following reasons:
- To provide Appency Service components you have requested and to notify you about important changes to the Website;
- To respond to your inquiries and complaints or to process your requests in relation to your information;
- To follow up on any inquiries and complaints as part of our customer care procedures;
- To update our records about you and for the purpose of retaining records about you;
- To communicate with you in the course of our ordinary business activities;
- To improve the Appency Service by making them easier to use and by providing access to certain sections of the Website;
- To prevent or detect any unlawful activities; and
- To evaluate the effectiveness of our marketing and for the purposes of research, training and statistical analysis in order to improve the Appency Service.
Should we request any personal information from you, we will furnish you with details on how the personal information you provide will be used.
We may contact you by e-mail, phone, fax or post for the purposes set out in this section. By submitting such information to us, you are deemed to have agreed to us contacting you using these methods of communication. We will continue to contact you using the methods you choose until you advise us in writing that you no longer wish to be contacted using such methods. Please note that you are required to accept at least one of the above methods as your chosen method of receipt of communication from us.
Sharing your personal information
We will not transfer, disclose, sell, distribute or lease your personal information to 3rd Parties other than on the following basis:
- Where we have your consent to do so for the purpose of providing a service to you;
- Where it is required by Appency’ Associates who may, directly or indirectly, render certain services to us or to you or in undertaking activities linked to the operation of such services on our behalf; or
- Where the disclosure is in compliance with legal and/or contractual requirements that we are subject to, including, but not limited to, intergovernmental agreements.
We will not pass your personal information to 3rd Parties (other than on the basis set out in this policy and in accordance with appropriate disclosure requirements we may be subject to) without your consent.
Accessing your personal information
If you think that any personal information we hold about you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will take the necessary steps to ensure that your personal information is corrected and/or updated.
- “Electronic Communications” means any text, voice, sound, image or video message sent over an electronic communications network which can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
- “Policy” means this data protection policy, as amended from time to time;
- “Terms” means the Appency Website Terms & Conditions located at https://appency.nl/termsandconditions